Brandon S. Fields

EDUCATION

1999 – 2001
Cumberland College – Williamsburg, Kentucky
Bachelor of Science in Art with Emphasis in Graphic Design

• Major: Art with emphasis in Computer Imaging, Graphic Design, & Commercial Art
  • First recipient of the Bender-Lipps Art Scholarship
• Minor: Communication Arts with emphasis in Mass Media
  • Who’s Who Among American Colleges and Universities

1997 – 1999
Hazard Community and Technical College – Hazard Kentucky
Associate in Arts

• Associate in Arts
  • W. F. Brashear Scholarship

WORK EXPERIENCE

June 2021 – Present
Information Technology Specialist
LKLP, Inc. – Hazard, Kentucky

• Provide technical support to end-users or customers by troubleshooting hardware, software, and network-related issues
• Maintained and upgraded computer hardware, software, and network systems to ensure they are up to date and functioning properly
• Implemented security measures to protect the organization’s network, data, and systems from cyber threats and attacks
• Provide training and support to end-users to ensure they can effectively use the organization’s technology systems
• Responsible for staying up to date with the latest trends and technologies in the IT industry, conducting research and analysis, and recommending improvements to the organization’s systems and processes
• Planned and implemented IT projects, such as software upgrades or network installations, and ensuring they are completed on time and within budget
• Maintained accurate documentation of the organization’s IT systems, processes, and procedures to ensure they can be easily referenced and updated as necessary
• Collaborated with other departments within the organization to understand their technology needs and ensure that the organization’s IT systems are meeting their requirements
• Managing and administer Google Workspace, which includes email, calendar, document storage, and collaboration tools. They may configure and customize the Google Workspace environment to meet the organization’s needs, manage user accounts, and provide support to end-users
• Implement and manage access control policies and procedures for the organization’s systems and data. This includes managing user accounts and permissions, ensuring compliance with security policies and regulations, and monitoring and auditing user activity to detect and prevent unauthorized access or breaches. Responsible for implementing and managing multi-factor authentication solutions to enhance security
• Manage the organization’s RingCentral VOIP phone system, which includes desk phones, mobile apps, user accounts, and Google Workspace integration. Configure and customize the phone system to meet the organization’s needs, manage user accounts and permissions, and provide support to end-users. This includes setting up call routing, voicemail, and other features, as well as monitoring and troubleshooting any issues that arise with the phone system. Also responsible for training end-users on how to use the phone system effectively.

September 2018 – June 2021
Graphic Designer / Web Designer / Information Technology
AdEast, Inc. – Hazard, Kentucky

• Designed various print projects such as brochures, flyers, business cards, campaign materials, posters, conference materials, holiday cards, and logos
• Created or maintained websites for various clients using different web hosts and content delivery systems (WordPress, DIVI, Dreamweaver, Transmit, FileZilla)
• Purchase, installation, & maintenance of various computer systems related to a graphic design computing environment (Apple macOS system for designers, Windows 10 system for office staff) including hourly backups, & software updates
• Maintained an Office 365 implementation for staff
• Installation and managment of Voice-ove-IP (VOIP) phone system
• Maintenance of Xerox digital press

February 2018 – August 2018
Field Service Technician I
University of Kentucky Healthcare – Lexington, Kentucky

• Supported end-users in UK Healthcare computing environment by installing hardware and software for end-users involving desktop & laptop workstations, mobile devices, printers, VOIP telephones
• Imaged new workstations & old workstations with Microsoft System Center Configuration Manager (SCCM)
• Worked in a complex Active Directory forest to manage over 16,000 computers and their permission sets for access to network resources

November 2016 – February 2018
Salesforce Certified Administrator / Certified App Builder / Certified Developer I
Central App Technologies – Hazard, Kentucky / Huntington, WV

• Perform administration duties for clients that use the cloud-based Salesforce CRM platform
• Build custom reports & dashboards to display data visually
• Create and document application requirements by working with stakeholders
• Provide training for new and existing users in usage of Salesforce applications as well as a trainer for a new Salesforce Administration class
• Edited recorded footage in Adobe Premiere and posted to YouTube for remote Salesforce Administrator training purposes
• Created and edited brand graphics for CentralApp organization (logos, PowerPoint Templates, etc…)
• Create email & social media posts using Salesforce Pardot platform
• Earned three certifications: Administrator, Platform App Builder, and Developer I

August 2015 – August 2016
Instructor, Media Arts Program
Leslie County Area Technology Center – Hyden, Kentucky

• Plan, prepare, and deliver instructional activities that facilitated active learning experiences using Apple iMac computers, Adobe Photoshop, Illustrator, InDesign, & Dreamweaver CS6
• Attended trainings and professional development seminars to improve teaching skills
• Prepared students for the Adobe Certified Associates exam as well as for real-world work situations focusing on ethics and honor

March 2007 – March 2015
Graphic Designer / Videographer / Photographer / Information Technology
Frontier Nursing University – Hyden, Kentucky

• Create marketing materials (Flyers, T-Shirts, Roll-Up Displays, Posters, Banners, Brochures, Bookmarks, Keychains, Photographic Prints) targeting future students utlizing Adobe Photoshop, Illustrator, and InDesign
• Take photos of students during their on-campus visits as well as archiving photos on internal and external servers
• Created printed materials for students to use during on-campus visits (programs, hand-outs, name badges, etc…)
• Provided technical support to students and faculty who utilized the ANGEL LMS (Learning Management System), PowerCAMPUS Student Information System, and various Frontier websites and web-based applications
• Created, updated, and maintained the various Frontier websites including the Main front-facing site, student portal, ticketing system, and numerous other sites for students and faculty
• Created and Maintained student, faculty, and staff Active Directory, Exchange, and vBulletin Forum accounts
• Lead in the creation and usage of the Video Production Studio, a grant funded project utilizing broadcast quality video equipment, lighting, and audio to create content for continuing student education use both at home and on mobile devices such as cell phones, PDAs, and Apple Mobile Devices
• Responsible for filming, editing, distributing, and archiving video projects created with the Video Production Studio utilizing Mac OS X as well as Windows 2003 & 2008 Servers
• Assisted in moving data center hardware to a dedicated facility which included upgrading servers to Microsoft Windows Server 2008 R2 as well as Microsoft Exchange 2003 to 2010 migration
• Assisted in the installation of Fiber Optic cable throughout the campus to interconnect the different buildings
• Assisted in the installation of a totally new network of Cisco equipment including Cisco Access Points and Switches
• Assisted in the installation and implementation of a Shoretel IP phone system
• Single point-of-contact for the Shoretel phone system when it comes to managing users, extensions, and mailboxes.

January 2006 – March 2007
Composing Supervisor / Graphic Designer
The Hazard Herald – Hazard, Kentucky

• Worked with clients to create, edit, & revise advertisements using Adobe Photoshop and Illustrator
• Compiled articles and information using Quark XPress
• Transferred finished Adobe PDF files to the printer via FTP and email
• Provided customer service and public relations to clients, callers, and paper sellers
• Archived content on both digital and paper mediums
• Maintained a mixed network of PC and MAC hardware which utilized a MAC OS 9 storage server, networked Xerox Document Center Copier/Printer, and DSL internet connection.

February 2005 – November 2005
Senior Game Advisor / Assistant Manager
Gamestop, Inc – Hazard, Kentucky

• Supervised 10-15 employees (Game Advisors)
• Managed daily store operations including checking in and filing daily distributions, cash management, inventory control, employee paperwork and metric assessments, retail sales, and general customer service

September 2003 – May 2004
Graphic Designer / Composer / Information Technology Director / Webmaster
Mountain Sports Leader and Outdoor Living – Hazard, Kentucky

• Gathered articles and information
• Worked with clients to create, edit, and publish advertisements
• Designed the layout for Sports Preview magazines for each seasonal sport using Quark XPress, Adobe Photoshop, Adobe Illustrator, and Adobe Acrobat Professional
• Maintained computer workstations, network, and internet connectivity
• Advised administration about new purchases needed for Information Technology
• Created and maintained the company website using Adobe Photoshop and Macromedia Fireworks for imaging and Microsoft FrontPage and Macromedia Dreamweaver for publishing

May 2000 – September 2003
Phone Support Technician – Level 1 and Level 2 Support Technician
Sykes Enterprises, Incorporated – Hazard, Kentucky

• Answered incoming calls that require technical support for internet connections for SBC Communications and Microsoft’s MSN service on accounts including DSL, Satellite, and Dialup
• Assisted Level 1 agents with issues regarding customer calls as a Level 2 agent
• Assisted Team Managers with different duties ranging from gathering training material, create office documents for distribution to floor agents, and provide assistance to new agents during their transition period from the date they where hired
• Taught various training courses over the material presented by the client to agents
• Taught refresher courses for experienced agents on new material

COMPUTER SKILLS

• High-level skills with various Operating Systems including Microsoft Windows versions 3.1 through Windows 10 as well as Apple Macintosh Operating System v7.0 – X (OS X 10.15+)
• Advanced skills in Microsoft Office Suites including Microsoft Word, Excel, PowerPoint, FrontPage, Access, Publisher, and Outlook for PC, ranging from version 97 to 2019/Office 365, Microsoft Office for MAC up to version 2019/Office 365 which includes Word, Excel, PowerPoint, and Outlook (formerly Entourage), and OpenOffice.org suite (v2.x and higher)
• Highly developed skills in the use of Adobe Creative Suite which includes Adobe Photoshop (v2.0 – CC), Illustrator (v5.5 – CC), Adobe InDesign (vCS – CC), Adobe Acrobat Professional (v4 – CC), Adobe Photoshop Lightroom (v1 – CC), as well as Quark XPress (v4 – 2018), and PageMaker (v4.5 – 6.5)
• Intermediate skills in the use of Adobe Fireworks (vCS3 – CC) and Dreamweaver (vCS3 – CC)
• Intermediate usage of Microsoft Windows Server 2003 – 2008
• Intermediate usage of Microsoft Active Directory Server as well as Microsoft Exchange Server 2003 and 2010
• Configuring and Deployment of Office 365 and Google GSuite
• Various skills in installing hardware for computing environment, networking, and telecommunications (analog and VOIP phone installations, remote monitoring, remote management, etc…)

PROFESSIONAL AFFILIATIONS/CERTIFICATES

KelbyOne (formerly National Association of Photoshop Professionals)